Shipping & Returns
We ship worldwide from France. Shipping time depends on country, plan on 6-10 days. Please note that your shipment time is in addition to our Handmade-To Order 1-2 week production time for most orders, we always will let you know specifics upon order. Email us if you have specific time constraints. Earrings ship within 2-5 business days.
E.U. orders 3-7 day - $6-10 flat rate
International 6-10 day - $28 flat rate
Each piece of jewelry is Handmade-To-Order. This means that we cut each pattern in your chosen color once ordered, then hand weave the pieces and assemble. Because we have limited inventory, we need this 1 to 2 week turnaround time. However, we do try to keep stock of most of our earrings, so we will certainly ship those immediately, if available.
Please contact us for rush orders prior to purchase. We will do our best to work with your time requests.
We stand behind our jewelry in every way. If you are not happy with your purchase, please return for a full refund minus shipping within 14 days. The jewelry must be in its new, unused condition. Please contact us at firstname.lastname@example.org
If the jewelry is found to be defective, please contact us right away for a replacement.
Should the jewelry sustain damage or need repair due to customer wear & tear; we would be happy to help. Please contact us and we will work with you to repair it. Charges may apply, and will be determined on a case by case basis.
Please send all jewelry to:
DUO | DUET
c/o Meghan Devinat
10 Rue Dumenge
69004 Lyon, FRANCE